Music Inc
Unit 1A Homeroyd Road
Doncaster
DN6 7BH
England
Tel: +44 (0) 1302330 427
mgleedsds@aol.com
www.musicincorporated.co.uk

VAT Registration Number: 938 0547 07

Registered office:
Hiwatt UK Ltd
Unit 1A Holmeroyd Road
Bentley Moor Lane
Adwick-le-street
Doncaster
DN6 7BH
England

(1) Payment
Music Inc must receive payment in full before any items are dispatched. All Product Prices, Features And Specifications Are Subject To Change Without Notice. Unless otherwise stated any prices quoted by Hanks Guitar Shop are inclusive of UK tax and duty. This does not include any taxes or duties when shipping to non EC countries. Please check with your countries customs office for further details.

(2) Delivery
Please note - we are only able to deliver goods to the card holders billing address. PLEASE NOTE: Any Order Which leaves us at 3pm Via courier, the responsibility will lie solely with the courier regarding delivery. We will inform you via Email with your tracking number once your Order has been dispatched (if provided). Responsibility for ownership of the goods passes to purchaser once they are delivered. All items are fully insured against loss or damage whilst in transit. Damages/shortages must be notified to Music Ground within 48 hours of delivery.
The charge for delivery will be shown at the final checkout stage before final submission.

All Orders Received By 1pm Will Be Despatched For Next Working Day Delivery (Mon-Fri). If your postcode begins with AB / IV / KW / PA / PH / BT / HS / KA / ZE or you live in Isle of Man / ROI / Channel Islands / Isle Of Wight or Isle Of Scilly please phone for a quote before ordering.

(3) Cancellations/Refunds
Refunds can only be made by the method originally used to pay for the goods.
Credit/debit card refunds will be processed within 30 days but usually at our earliest convenience. Please note transactions usually don't show up instantly.

(4) Warranties
New items come with a minimum 12 month warranty against manufacturer defect. Some manufacturers offer extended warranties which will be enclosed with the product. Second-hand items come with a 3 month warranty against manufacturer defect. When an ex-demonstration ('ex-demo') model is sold it may not necessarily be in perfect condition and have had repairs, marks, scratches and/or other defects. Customers should check the goods are of a satisfactory condition for their particular use and requirement before purchasing. You can do this by contacting us via phone or email for more information.

(5) Faulty Goods
Faulty goods, where the fault is due to manufacturing defect, it will be exchanged or repaired where possible within the first 7 days of purchase. After that time and for the remainder of the warranty period, faulty goods must be returned to Music Inc. For the duration of the warranty any faults due to manufacturer defect will be repaired at no charge to the customer. Once repaired, goods will be returned to a UK address at no charge. Persistently faulty goods may be exchanged or refunded at the Manager's discretion. Faults due to misuse are not covered by any warranty.

7 Day Returns Policy - Mail Order / Online Sales Only ! Goods may be returned to Music Ground up to 7 days after date of purchase for a full refund or exchange provided that:

5.1. The goods are returned in the same condition they were sold, including all original packaging materials.
5.2. The goods are a normal stock item and have not been specially ordered at the customer's request.
5.3. A valid receipt or proof of purchase is produced.

Delivery and collection charges are not refundable. Your rights to return goods are protected under the EU Distance Selling Directive which can be found here: www.hmso.gov.uk

(6) Privacy Policy
Music Inc does not disclose customer information to third parties. Cookies are used to keep track of the contents of the shopping carts. Data collected by this site is only used to:

6.1. Take and fulfill customer orders.
6.2. Administer and enhance the site and service.
6.3. Name and address information is disclosed to Courier for delivery purposes only.